Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns and Non-Returnable Items

Because tea is a consumable food product, we’re unable to accept physical returns of opened products. However, your satisfaction matters to us. If your order arrives damaged, incorrect, or doesn’t meet your expectations, please contact us so we can make it right.

Gift cards are non-refundable. Final-sale items may not be eligible for a refund unless they arrive damaged or incorrect.

Exchanges

We do not offer direct exchanges. If you received the wrong product or experienced an issue with your order, please contact us and we’ll help arrange an appropriate replacement or refund.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at team@kubotea.com.