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Return Policy

RETURNS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange within 14 days of receipt. Please see below for more information on our return policy.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include the order number, and mail your return to the following address:

Kubo Tea

Attn: Returns

1703 La Playa  Suite B  

San Diego, CA 92109  United States 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

kubocustomerservice@gmail.com